Privacy Policy

Celebrating life with a card

Hey Sugar Greetings (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, process, use and protect information about you when you use this website and our services. It is necessary for us to use and store information about you for the performance of the contract for the supply of goods, as is necessary to carry out our legitimate interests and to comply with any legal requirements.

Who are we?

This website is owned and operated by Hey Sugar Greetings.

For details of how to contact us, please go to our terms and conditions page.

What data do we collect?

The following are general categories of personal data we may process:

  • Names
  • Contact Telephone Numbers
  • Email Addresses
  • Job Titles
  • Business Registered, Delivery & Invoice Addresses.
  • Company Registration Numbers & VAT Numbers

What do we do with the information we gather?

The legal basis for collecting and processing your data is for our legitimate business interests, namely the proper administration of our website and business and the performance of a contract between you and us.

  • We monitor customer traffic patterns and site use to help us improve site navigation. This information is obtained from Google Analytics or through our use of cookies.
  • Internal record keeping for accounts and to process your orders.
  • We may use your information to send promotional emails using the email address you have provided.
  • We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information.
  • We may use your information to improve our products and services.

What are the sources of information?

Hey Sugar Greetings collects the details provided by you on ordering. However, we may also use data provided by third parties such as those ordering on your behalf.

Disclosures of your information

We won’t disclose your personal data to anyone else other than what is explicitly stated below:

We may disclose your personal data to our credit insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining insurance coverage, managing risks and obtaining professional advice.

We may disclose your personal/enquiry data to our Agents or Distributors so that they can contact you regarding relevant goods/services.

Financial transactions relating to our website are handled by our payment services providers, PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments/refunds and dealing with complaints and queries relating to such payments/refunds. You can find information about the payment services providers’ privacy policies and practices at

We will only disclose your data to third parties if we are legally obliged to do so or where we need to comply with the contractual duties between us. We may need to pass on certain information to our customer, freight provider or sub-contract provider.

Transfers out of Europe

Your data will be transferred out of Europe when the relevant Agents or Distributors that would deal with your enquiry data are situated outside of Europe.

What are your Rights?

You have the right to request access to, rectification of or erasure of your personal data. You also have the right to restrict or object to processing and the right to data portability.
If you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.

If we process information for any other reason than stated above, we will obtain your consent. You have the right to withdraw your consent at any time and we will confirm this when we ask for your consent.

If you have any issue with how your data is processed, please contact

Data Retention Period

Personal data that we process for any purposes shall not be kept for longer than is necessary for those purposes.

We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject. For example, financial records must be kept for 7 years.


We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you’re happy with any changes to this policy. We may notify you of significant changes to this policy by email.